We invite you to send your questions to us by e-mail to or by phone at 646-481-6833.
All products are guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for any returns. Fresh Truffles and Frozen products should be returned in foam box and icepack via next day shipping. If perishable items will not be shipped as instructed credit will not be granted. All claims must be made within twenty-four hours of receipt of shipment and a return authorization will be issued, please send an email to . Once the claim is received and accepted, we will ship again new items or will issue a credit only after the merchandise will be received by our warehouse. No returns will be accepted without previous authorization.
Privacy & Safety
We offer free subscription to our newsletter.
We also send e-mail updates and notices about offers and coupons for our customers.
These services may be requested or cancelled through the customer account pages used to establish and maintain your account.
We also send printed catalogs and occasional announcements to individuals who place orders with us. If you have received e-mail announcements or printed materials from us and do not wish to continue receiving these materials, please let us know and we will remove your name from our lists for these communications.
You can contact us about this by sending an email to or by phone at 646-481-6833. We provide e-mail links on our product and information pages that visitors may use to send a link to that page to anyone they wish. These links make use of your browser's e-mail functions and may not work with all browsers or if your browser is not configured as an e-mail client.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
For Restaurants, Retailers, Private Chefs, Caterings, Distributors or businesses who are interested in our Food Service and Wholesale programs please contact us by e-mail to or by phone at 646-481-6833
- Credit / Debit Cards