Store Policy

Customer Care

We invite you to send your questions to us by e-mail to info@thetruffleandcaviarhouse.com or by phone at 646-481-6833.

All products are guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for any returns. Fresh Truffles and Frozen products should be returned in foam box and icepack via next day shipping. If perishable items will not be shipped as instructed credit will not be granted. All claims must be made within twenty-four hours of receipt of shipment and a return authorization will be issued, please send an email to help@urbani.com . Once the claim is received and accepted, we will ship again new items or will issue a credit only after the merchandise will be received by our warehouse. No returns will be accepted without previous authorization.

Privacy & Safety

We offer free subscription to our newsletter.
We also send e-mail updates and notices about offers and coupons for our customers.
These services may be requested or cancelled through the customer account pages used to establish and maintain your account.
We also send printed catalogs and occasional announcements to individuals who place orders with us. If you have received e-mail announcements or printed materials from us and do not wish to continue receiving these materials, please let us know and we will remove your name from our lists for these communications.
You can contact us about this by sending an email to info@thetruffleandcaviarhouse.com or by phone at 646-481-6833.  We provide e-mail links on our product and information pages that visitors may use to send a link to that page to anyone they wish. These links make use of your browser's e-mail functions and may not work with all browsers or if your browser is not configured as an e-mail client.
These links are for your own use. The Truffle and Caviar House does not store any information from the email messages you send using this function If you have any questions about the privacy or security at our website, we invite you to send your questions to us by e-mail to info@thetruffleandcaviarhouse.com or by phone at 646-481-6833. This privacy policy sets out how The Truffle and Caviar House uses and protects any information that you give The Truffle and Caviar House when you use this website.  The Truffle and Caviar House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Truffle and Caviar House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Wholesale Inquiries

For Restaurants, Retailers, Private Chefs, Caterings, Distributors or businesses who are interested in our Food Service and Wholesale programs please contact us by e-mail to info@thetruffleandcaviarhouse.com or by phone at 646-481-6833

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Affirm

- Sezzle

 
The Truffle & Caviar House by Chef Facchini

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